Terms of Service

Deposits and cancellations

All deposits are non-refundable and cover pre-production, scheduling and admin. Requests to cancel or postpone must be made in writing.

• Postponing within 3 days of the shoot incurs a fee of 15% of the total quoted amount.
• Shake edu is flexible and understands that school environments can shift quickly. If a project needs to change within 3 days of the scheduled shoot, Shake edu may waive or adjust the postponement fee at its discretion, depending on the circumstances and prior client relationship.
• If a project cannot be rescheduled within 14 days of the original shoot, it is considered cancelled.

Force majeure: natural disasters, illness or emergencies may void cancellation fees where applicable. Rescheduling is subject to availability.

Copyright and usage

Shake edu retains full copyright of all footage and imagery. Clients may use approved content as per the licensed usage outlined in the quote or agreement.

Third-party access or broader use must be approved in writing and may incur an additional release fee of 40% of the quoted project value.

Client footage access

Clients on a package plan have ongoing access to a digital vault of colour-graded selects. Use beyond the agreed terms must be negotiated.

Raw footage

Raw or unused footage is owned by Shake edu. Clients may purchase these files at 50% of the total production cost.

Use of footage by Shake edu

Shake edu reserves the right to use captured footage for promotional purposes. Students without appropriate release consent will not appear. Shake edu will remove content promptly if notified of a breach.

Scope changes

If a client changes the agreed deliverables after filming:

• Removing editing: the editing portion of the deposit is non-refundable.
• Adding editing later: editing will be quoted separately.
• Changing raw delivery or usage: may incur cancellation or re-quoting fees.

On location

A school representative must be present on site during filming. If no representative is present, Shake edu's creative interpretation will be final.

Invoicing and payment

• Invoices are sent in two stages: one after the shoot and one on final delivery.
• Late payments incur a 20% weekly penalty on overdue amounts.
• Final delivery is withheld until full payment is received.

Rural and interstate schools

Schools located outside metropolitan Melbourne must agree to structured filming blocks before signing onto a term-based package. This keeps travel time and resource use balanced fairly.

Client workflows (packages vs one-offs)

Clients on a term-based package receive hourly access to filming, editing and production services. One-off projects follow traditional day-rate billing.

All work includes a set number of review rounds; excess revisions may be billed separately.

Work acceptance

Final work is deemed approved 14 days after delivery unless feedback is provided in writing.

Trial video (free offer)

• One complimentary video (up to 90 seconds, one-person crew) is offered to new schools.
• Shake edu retains full copyright.
• There is no obligation to proceed.
• Minor feedback is accepted; major edits outside the agreed scope may incur charges.
• Trial footage cannot be repurposed beyond the scope of the offer.

Disputes and liability

Any disputes will first go through negotiation, then VCAT mediation if required.

Shake edu's liability is limited to the total amount paid. No responsibility is taken for indirect or consequential losses.